Uninstalling Extension that won't go...

I have Dreamweaver 8 and installed Indigo Help Publisher for
Dreamweaver to try it out. After evaluating it, I uninstalled it,
but it didn't completely uninstall. I've reinstalled and
uninstalled it several times to no avail.



When I start DW, I get the following error message:



At line 7 of file ''C:\Program Files\Dreamweaver
8\Configuration\Startup\jwhpStartup.htm'';

Help Publisher for Dreamweaver installation is corrupt

Either perform full reinstall of Help Publisher or remove
using Extenstion Manager



The file ''jwhpStartup.htm'' does not exist in the Startup
folder

The plugin doesn't show up in the Extension Manager so it
can't be removed, but it does show up in my menu bar. Full
reinstall removes the error, but I can't uninstall HP without the
error coming up again.



If I open the Extension Manager and try to add the extension,
I get the error message that DW is using jwhpdwjs.dll, please close
DW and try again. Even after uninstalling HP, I get the same error
message.



I'm at my wits end on how to get rid of this extension and
Indigoware has not responded to my request for support. Anyone know
how to manually get rid of it?Uninstalling Extension that won't go...
Have you done a search on your system for jwhpdwjs.dll?





--

Nancy Gill

Adobe Community Expert

Author: Dreamweaver 8 e-book for the DMX Zone

Co-Author: Dreamweaver MX: Instant Troubleshooter (August,
2003)

Technical Editor: DMX 2004: The Complete Reference, DMX 2004:
A Beginner''s

Guide, Mastering Macromedia Contribute

Technical Reviewer: Dynamic Dreamweaver MX/DMX: Advanced PHP
Web Development



''riggsdar1'' %26lt;webforumsuser@macromedia.com%26gt; wrote in
message

news:f1db3f$c3d$1@forums.macromedia.com...

%26gt;I have Dreamweaver 8 and installed Indigo Help Publisher
for Dreamweaver to

%26gt;try

%26gt; it out. After evaluating it, I uninstalled it, but it
didn't completely

%26gt; uninstall. I've reinstalled and uninstalled it several
times to no avail.

%26gt;

%26gt; When I start DW, I get the following error message:

%26gt;

%26gt; At line 7 of file ''C:\Program Files\Dreamweaver

%26gt; 8\Configuration\Startup\jwhpStartup.htm'';

%26gt; Help Publisher for Dreamweaver installation is corrupt

%26gt; Either perform full reinstall of Help Publisher or
remove using Extenstion

%26gt; Manager

%26gt;

%26gt; The file ''jwhpStartup.htm'' does not exist in the Startup
folder

%26gt; The plugin doesn't show up in the Extension Manager so
it can't be

%26gt; removed,

%26gt; but it does show up in my menu bar. Full reinstall
removes the error, but

%26gt; I

%26gt; can't uninstall HP without the error coming up again.

%26gt;

%26gt; If I open the Extension Manager and try to add the
extension, I get the

%26gt; error

%26gt; message that DW is using jwhpdwjs.dll, please close DW
and try again. Even

%26gt; after uninstalling HP, I get the same error message.

%26gt;

%26gt; I'm at my wits end on how to get rid of this extension
and Indigoware has

%26gt; not

%26gt; responded to my request for support. Anyone know how to
manually get rid

%26gt; of it?

%26gt;





Uninstalling Extension that won't go...
Yes I have, it does not exist on my machine.
so the file is gone, but the program is looking for it? Close
the program.

Go to C:\Program Files\Macromedia\Extension
Manager\Configuration\Extensions

and see if the extension exists. Trash it if it does. Restart
DW and see

if your problem is gone.



Nancy







''riggsdar1'' %26lt;webforumsuser@macromedia.com%26gt; wrote in
message

news:f1dmat$pkc$1@forums.macromedia.com...

%26gt; Yes I have, it does not exist on my machine.






Nancy - Adobe Comm. Expert wrote:

%26gt; so the file is gone, but the program is looking for it?
Close the program.

%26gt; Go to C:\Program Files\Macromedia\Extension
Manager\Configuration\Extensions

%26gt; and see if the extension exists. Trash it if it does.
Restart DW and see

%26gt; if your problem is gone.



Unfortunately the fact that a search doesn't reveal a file on
windows doesn't mean that the file is not present.



By default the user configuration folder for Dreamweaver is
within a hidden folder. To see hidden folders on Windows (at least
on XP) open Windows Explorer go to: Tools -%26gt; Folder Options,
View, Show hidden files and folders.



For Windows 2000 and Windows XP platforms the user config
should be found found here:

%26lt;drive%26gt;:\Documents and
Settings\%26lt;username%26gt;\Application Data\Macromedia\Dreamweaver
8\Configuration

For Mac OS X platforms:

%26lt;drive%26gt;:Users:%26lt;username%26gt;:Library:Application
Support:Macromedia:Dreamweaver 8:Configuration



Note Dreamweaver CS uses different folders:


http://help.adobe.com/en_US/ExtensionManager/1.8/help.html?content=WS196E35A1-96 D0-4801-B9C5-7490BA2AC4CB.html

and Windows Vista has it's own peculiarities using I believe
within the Roaming folder, but not certain.



If you are ok with losing all of your installed extensions,
then with Dreamweaver closed, you can delete the *user*
configuration folder, then restart Dreamweaver. Theoretically you
should be able to re-enable your extensions from within Extension
Manager after this operation. But also note that some preference
settings may also be wiped out.



If the un-wanted extension is still listed within Extension
Manager, then take a look within Extension Manager's Program Files
folder:

C:\Program Files\Macromedia\Extension
Manager\Configuration\Extensions

and look for a .mxi and .mxp file that matches the un-wanted
extension. Delete those files.



HTH



--

Danilo Celic

| Extending Knowledge Daily :
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